Digital Transformation Services

Creating new value for customers

In the digital age, consumers demand personalized services, seamless customer experience, as well as high availability and real-time response. Luckily, the mass adoption of technology makes it all easier. It creates new communication channels and more customer value at the same time. This, in turn, enables your business to scale and grow, while becoming more competitive and attractive to customers

Optimizing business processes

As your business evolves, improving its efficiency by optimising and digitising core business processes becomes necessary, especially if you want to stay competitive and relevant. To transform your organisation, though, you don’t have to revolutionize everything at once – it might just be a certain function or a process that needs improvement. After all, digital transformation is more about changing your approach.

The process of Digital Transformation

Defining business value

Value comes in many different forms and can be defined both inside and outside of an organization using Digital Transformation Services. Taking a closer look at the value of customer relationships and the core processes of your business should be a starting point of your Digital Transformation efforts.

When it comes to defining the value you’re providing to your clients using Digital Transformation Services, you should begin with analysing the product portfolio. Are there any Digital Services products you could transform or add to your offer, simply to provide better customer experience and gather more insights? This is when it becomes necessary to set strategic priorities, perform business analysis and identify use cases. And we can easily make that happen.

Innovation Workshops

At this stage, we present our findings of both the product portfolio and business process analysis, while also taking into account your competition.

In order to come up with the best concepts for your products, we use Design Thinking and Design Sprints. What for? Design Thinking provides a solution-based approach to solving problems, through an iterative process in which we seek to understand the users, challenge assumptions, and redefine any issues that might arise

Product Design

No matter who the final users will be (be it your employees or your clients), we proceed to create the user interface with all the data we have gathered during the previous phases.

Designing the information architecture and collecting user scenarios are crucial to developing an efficient user interface navigation. This, in turn, serves as a foundation for a prototype – an interactive model that closely resembles the final product (in terms of design, layout and navigation), and shows how it will be developed.

Development and implementation

Having a clear roadmap is only the beginning. It’s equally important to realise that things might not always go according to plan and address the challenges once they come to light. The issues you might encounter when transforming your business are, for example, the necessity to adapt legacy systems in order to meet the demands of new technologically-advanced solutions, handle employee pushback when introducing the changes, and embrace the cloud as a platform for digital transformation.

If you choose the right digital transformation partner, however, you should be able to count on their support every step of the way. When it comes to maximizing the positive impact of digital transformation for your business, we believe in using our expertise and following best practices.

What can you get out of this process?

PoC and Prototype

Once you know what you want to develop, but you’re either not sure how to do it  – decide to createing a PoC and a prototype.

Innovation workshops

Coming up with the best concepts for your product should be preceded by a proper workshop, customer journey mapping or a design sprint.

Market analysis

Understanding both the industry and your starting point will help you refine your vision, convince your team and take your business to the next level.

We’re excited
to hear about your project

Let us ask you a few questions and we prepare an initial estimate for you.